Recover buried goodwill
Ask real former customers for reviews without pretending they are new bookings.
Review Operations
Recover reviews from real former customers without fake bookings.
Historical Review Recovery helps operators turn old eligible customer records into governed review outreach while preserving the line between real history, current Operator data, and public trust.
Import old customer records, map them to current tours, test safely, send controlled outreach, and recover reviews with evidence instead of shortcuts.
Requires UltimaTour Operator. Monthly and annual purchase options unlock after your Operator installation is connected.View status
Overview
A tour business can have years of real happy guests and almost no public review footprint to show for it. The risky path is to create fake bookings, blast old emails, or ask everyone the same generic question. Historical Review Recovery takes the governed path. Import eligible historical customer records by CSV, map old tour names to current Operator tours, edit the outreach copy, prove the message in TEST mode, then run a paced LIVE recovery campaign with audit visibility. The module does not fabricate bookings. It helps real former customers reconnect with the business and leave reviews through a controlled workflow.
What it helps you do
Stay in control
Edit the email, test the exact workflow, and pace LIVE delivery instead of blasting a list.
Protect trust
Suppression checks, opt-out handling, audit logs, and no fake booking creation keep the process defensible.
Make history useful
Map older tour names to current Operator tours so past guests can still support the business today.
Features
- CSV-only historical customer import with validation and suppression checks
- Historical tour-name mapping to current Operator tours without fake bookings
- Editable former-customer review request subject and body
- Mandatory TEST mode that sends one personalized email only to the operator email
- LIVE pacing, campaign pause/resume/cancel, reminders, and audit logging
- Safe discard for untouched bad imports before customer contact exists
- Protected review link and opt-out placeholders for governed outreach
- Review completion tracking and Operator-visible campaign state
How it works
Prepare a CSV of eligible former customers, import it into the module, map historical tour names to current Operator tours, edit the review request, and run TEST mode. After the operator approves the test, the LIVE campaign sends paced outreach, records reminders and outcomes, and tracks review recovery without creating fake bookings.
Who it is for
Built for tour and activity businesses with real former customers, old booking exports, past email records, or migrated systems that never converted satisfied guests into a strong public review footprint.
Requires
Recommended For
Availability
FAQ
Does it create fake bookings?
No. Historical Review Recovery does not create fake Operator bookings for old guests.
Can I edit the customer email?
Yes. The review request subject and body are editable before LIVE delivery.
Does TEST mode contact customers?
No. TEST mode sends one personalized sample only to the operator email.
Can I stop a campaign?
Yes. LIVE campaigns can be paused, resumed, canceled, and audited.
Release
- Report protected file hash changes in heartbeat metadata. - Align packaged integrity manifest and status regression fixture.