Recover the real guest
Replace OTA placeholder data with verified customer contact details.
Guest Operations
Turn incomplete OTA bookings into guests you can actually prepare.
OTA Guest Enrichment helps Operator recover missing guest contact details from OTA reservations through secure WhatsApp and email verification so tickets, pre-check-in, and customer communication can work.
Stop chasing missing OTA emails. Verify the guest, enrich the booking, and release the normal Operator journey automatically.
Price: USD 10.00/mo | USD 100.00/yr — choose monthly or annual billing.
Requires UltimaTour Operator. Monthly and annual purchase options unlock after your Operator installation is connected.View status
Overview
OTAs often send a booking reference and phone number but no usable email address. UltimaTour OTA Guest Enrichment closes that gap automatically. It sends a personalized WhatsApp invitation immediately after an accepted OTA booking and uses one transactional SMS fallback when WhatsApp reports an invalid recipient. It proves the guest owns the reservation, verifies the email they provide, enriches Operator without fabricating contact data, and releases the normal pre-check-in and ticket workflow.
What it helps you do
Release the workflow
Let pre-check-in, QR tickets, and guest preparation start once enrichment is complete.
Reduce manual chasing
Use governed WhatsApp follow-up instead of repeated staff intervention.
Keep truth intact
Never fabricate an email address or pretend OTA data is better than it is.
Features
- Immediate personalized WhatsApp invitation after OTA acceptance
- One-time transactional SMS fallback after WhatsApp invalid-recipient failure
- Secure booking-reference challenge before contact changes
- Verified real-email capture with no fabricated OTA addresses
- Transactional Operator booking, customer, and participant updates
- Automatic pre-check-in and ticket workflow release
- Daily follow-up until completion or confirmed phone-send failure
- Fail-closed owner test for every new WhatsApp template
- Truthful Twilio delivery evidence and Operator Action Center alerts
- Connector-neutral service for SEG and future OTA integrations
- Guided Twilio onboarding and encrypted credential storage
How it works
When an OTA booking is accepted, the module sends a personalized WhatsApp enrichment link. The guest confirms the booking reference, submits a real email address, verifies that email, and Operator updates the booking, customer, and participant records. If the guest does not finish, scheduled follow-ups continue until completion or terminal delivery failure.
Who it is for
Built for operators that receive OTA bookings with incomplete or unusable guest contact details, especially businesses that need pre-check-in, QR tickets, waivers, arrival instructions, or follow-up before the guest arrives.
Requires
Works With
Recommended For
Availability
FAQ
Does it work only with SEG?
No. The service is OTA-neutral. SEG is supported now, and any connector can use the documented enrichment handoff.
Does it invent customer email addresses?
Never. It accepts only a guest-supplied address that has passed email verification.
Do I need Twilio?
Yes. Each operator connects its own Twilio WhatsApp sender. The plugin includes direct signup links and a short setup guide.
Will guests be messaged forever?
No. Follow-up stops when enrichment completes or WhatsApp reports a terminal delivery failure.
Does every customer message require Meta approval?
No. The approved template is reused with customer-specific name, tour, date, booking partner, and secure-link variables.
Documentation & Support
Release
- Adds operator-configured privacy and SMS policy identity fields. - Adds reusable privacy-policy and reservation-SMS-terms shortcodes. - Documents US A2P 10DLC setup requirements.